Terms and conditions
We take great care to ensure your personal information is protected. We store only the minimum amount of information necessary for you to make a transaction. We do not store credit card or laser card details. All of these are handled by PayPal which gives you 100% security. Your details will never be shared with a third-party.
PayPal provide state-of-the-art technology to allow you to shop with 100% security online. PayPal enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account. For more information, go to paypal.com.
All orders placed with Sweet Art Gallery are treated with strictest of confidence and are never discussed or shared with anyone but the person placing the order. Only authorized employees of Sweet Art Gallery have access to customer information and this will never be shared with a third party.
If you set up an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This is necessary so that we can track your shopping cart selections between pages. This cookie contains no personal data and is discarded when you close your browser.
Our products are edible We cannot accept the return of items unless they are faulty or the wrong item was sent.
All faulty or damaged items must be reported within 2 working days of receipt of order.
Please check your order fully as soon as it arrives to you. We do ask that you double check your parcel when you receive it as mistakes cannot be rectified after one week of you receiving your order.
We do our absolute best to ensure you always receive your correct order but mistakes can happen. If we have sent you the wrong item, we unreservedly apologise for any inconvenience & will do our utmost to rectifiy the mistake as soon as you let us know.
If we have made a mistake, we can immediately offer a refund or send you out the correct item at our expense.
If an item is faulty or damaged in transit, we ask that you provide us with a photo so we can resolve the issue as quickly as possible.
Products that we stock are packaged in plastic tubs We assure you that we only dispatch goods in perfect condition that are prefectly sealed. On rare occasions, this particular packaging may get cracked or damaged in transit. If you order these products, we do not accept responsibilty for any damages as the product is perfectly sealed inside.
Pay over the phone
Cash on Collection
However you choose to pay your goods will only be dispatched once payment has cleared.
Delivery is a next day service in Ireland as long as the order is in before 4pm normally. Orders placed after 4pm will be dispatched on the next working day. Delivery is with DPD and if you provide us with an email address you will receive an email letting you know your delivery slot for that day. However please allow 1 to 2 days for unforeseen circumstances as we cannot guarantee next day delivery especially around Christmas , Bank holidays etc. If your order does not arrive the next day please inform us immediately and we will do our best to sort it out for you.
For the UK delivery is a 2-3 day service.
For International delivery An Post registered post is used and will depend on country. A delivery quote will be sent to you and you will have the option of continuing with the order or cancelling.
You may ask for your order to be left at an unsecure location such as the porch, at the side of the house but this is done so at your own risk.
If for any reason your order is returned to us after DPD has attempted delivery we will refund the cost of the order less the cost of delivery.
On the rare occasion where we may be out of stock of an item you have ordered we will offer you a replacement item, a refund or the correct item sent out to you later at our expense.
By ordering from Sweet Art Gallery you are showing you agree with our Terms and conditions. This policy does not affect your statutory rights.